NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS THIS WEBSITE.
Pricing
- Quotes are only supplied after a site visit. Any estimates provided without a viewing are provided as a guide only
- The Company reserves the right to amend the initial quotation, should the Client's original requirements change or upon inspection of hidden areas of the property, i.e walls behind wallpaper, ceilings under tiles, floors under carpets.
Access
- The Client must provide electricity and running water at the premises where the service is conducted. Failure to provide these is subject to a £50 non-refundable fee.
- The Client is responsible for providing access to the their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £50 non-refundable fee.
Payment
- Material costs are to be paid by the day before latest.
- Unless otherwise agreed in writing by the company, the account is rendered for immediate payment on the completion of the work.
- The company reserves the right to cancel an appointment in failure of receiving the material costs in advance.
- Our customers can pay by bank transfer, cheque or cash
Cancellations
- The Client can cancel or reschedule the scheduled service by giving us at least a 48h notice. Failure to provide us with the needed notice will result with a 50GBP cancellation fee.
- We reserve the right to refuse any job if the condition of the property is hazardous to the health and well being of our operatives.
- The company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned team.
Claims
- No refund claims will be considered once the service has been carried out.
- All services shall be deemed to have been carried out to the Client's satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
- The Client agrees to allow the Company back to correct or inspect any disputed areas/items before arranging a third party to carry out services.
- In case of damage, proven to be caused by us, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement.
- While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away.
- The Company may require entry to the location of the claim within 24 hours to correct the problem.
- We are not responsible for any existing damage to Clients property.
- We will do our best to make sure your property is left clean and tidy. However, we will are not a cleaning service and only concentrate on areas we have worked on.
- Our Basic or Professional Gardening services do not include waste collection. That is a separate service we offer and is quoted per load.
- We cannot guarantee our service when furniture or people are still present in the property at the time of the work being completed.
Please Note: Quotes are valid for 30 days